G89's Privacy Policy —
Your Data Is Fully Secure

Welcome to g89. This Privacy Policy explains what information we collect when you use the g89 platform, how it is used, who it may be shared with, and what rights you have over your data.

As one of Bangladesh's most trusted online gaming platforms, g89 places member privacy at the highest priority. Our entire system is built to keep your personal data secure at all times, used only for what is necessary to deliver our services.

This Privacy Policy has been drafted in accordance with international data protection laws and standards. By using any g89 service, you are considered to have accepted this Policy. We strongly encourage you to read it carefully before creating an account.

We collect various types of information when you register and use our services. This information is necessary to verify your identity, ensure secure transactions, and deliver the best gaming experience.

We only collect information that is genuinely necessary to provide our services. No unnecessary personal data is ever requested.

G89 uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary or relevant. The purposes are clearly set out below:

• Account management: To verify registration and login, and to keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To meet international regulatory requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues quickly.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Promotional Communications: Only to send you offers and updates with your consent.
• Legal obligations: To meet applicable legal and regulatory requirements.

G89 never sells your personal data or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Service Providers: Information is shared with payment processors such as Mobile Banking, Nagad, and Rocket only to the extent necessary to complete transactions.
• Technology Partners: Server hosting and cybersecurity providers operate under strict confidentiality agreements.
• Regulatory Authority: Data may be disclosed to government or regulatory authorities when required by legal obligation.
• Fraud Prevention Organizations: Information may be shared with international financial crime investigation authorities in cases of suspected money laundering or fraud.

G89 uses cookies and similar tracking technologies to improve your experience on the site. Cookies are small text files stored in your browser that help remember your preferences and session information.

Types of cookies we use:

• Essential cookies: These are required for login sessions and security — the site cannot function without them.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized data.
• Security Cookies: To detect fraudulent logins and bot activity.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some features on the site to not function properly.

G89 protects your data with industry-leading, state-of-the-art technology. Our security architecture is multi-layered — multiple defensive layers working together, not just one.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect servers from cyberattacks.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Minimization: We do not store more data than necessary.
• Access controls: Only authorized personnel may access specific data.

G89 does not store your data indefinitely. A separate retention period applies to each category of information:

• Account information: For the duration of active account and up to 5 years after closure.
• Financial transaction records: Up to 7 years, as required by law.
• KYC documents: 5-7 years, in accordance with regulatory requirements.
• Customer Support Contact: 2 years from the date of last contact.
• Browsing Logs & Cookie Data: Typically up to 12 months.

After the retention period, data is securely deleted or fully anonymized.

As a g89 member, you have several important rights over your personal data. These rights are backed by international data protection laws:

To exercise any of your rights, please contact our support team. We aim to respond within 30 business days.

G89 is strictly for users aged 18 and above. We do not knowingly collect or store any data from minors.

If you become aware that a minor has registered an account on g89, please notify our support team immediately. We will take prompt action.

G89 reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, we follow the process outlined below:

• Minor changes may take effect without prior notice.
• You will be notified of any significant changes via email or platform notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The last updated date will always be displayed in the hero section.

If you have any questions, concerns, or complaints about our Privacy Policy, please don't hesitate to reach out. Our dedicated Data Protection team is always ready to help.

• Email: [email protected]
• Live Chat: 24/7 live support on the platform
• Response Time: Usually within 24-48 hours

We take every complaint seriously and work to resolve it as quickly as possible. Your privacy is not just a policy to us — it is a core responsibility.