What does responsible play mean?

Responsible play means treating online betting or casino games purely as a form of entertainment — never as a source of income or a way to solve financial problems. Responsible gaming is one of g89's most important principles. We believe every player should know their limits and that gaming should never become a source of stress or financial hardship.

Responsible play at g89 is built on three core pillars: Awareness, Control and Support. Awareness means understanding your own gaming patterns. Control means setting your own time and spending limits. And support means getting the right help from us when you need it.

Online gaming is growing rapidly in Bangladesh, but it comes with real risks. g89 is committed to keeping you fully informed about those risks and to keeping you safe. Responsible gaming is not just a policy — it is at the heart of everything we do.

g89 is strictly for users aged 18 and above. Opening an account as a minor is completely prohibited, and any such account found will be closed immediately.

Signs of problem gambling

One of the most important aspects of responsible play is regularly assessing your own gaming behavior. People often don't realize when they've crossed the line from entertainment into addiction. The table below outlines warning signs at different levels of severity:

Signs Type Level
Spending beyond your set budget Financial Basic
Chasing losses by continuing to play to recover lost money Behavioral Moderate
Hiding gambling activity from family or friends Social Moderate
Unable to stop playing Emotional Severe
Gambling with borrowed money or draining savings Financial Severe
Loss of focus at work or school Daily Moderate
Feeling restless or irritable when unable to play Emotional Severe
If you notice two or more of the above signs in yourself, please take a break from gaming and contact our support team. Seeking help when you need it isn't a weakness — it takes real courage.

G89 Protection Tools

G89 offers a range of practical tools to help ensure responsible play on the platform — all available for you to use on your own. These tools are designed to help you maintain healthy gaming habits.

  • Deposit Limit: Set a maximum limit on how much BDT you deposit daily, weekly, or monthly.
  • Session time limit: Set a time limit for continuous play — you'll receive an automatic alert when time is up.
  • Loss limit: Once you reach a set loss amount, your session will automatically pause.
  • Reality check: At regular intervals, you'll see a brief summary of how long you've played and how much you've spent.
  • Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.

The right way to set limits

The most effective approach to responsible gaming is setting limits in advance. At g89, setting limits is straightforward and takes effect immediately. Here's a step-by-step guide to setting your limits:

  • 1
    Set your monthly entertainment budget

    Start by subtracting your essential expenses from your monthly income. From what remains, decide how much you can reasonably spend on entertainment. Remember — even if you lose that amount, your day-to-day life should not be affected.

  • 2
    Break it down into weekly and daily limits

    Divide your monthly budget into four equal parts for weekly limits, then divide each weekly limit by seven to get your daily limit. You can easily enter these limits in your g89 account settings.

  • 3
    Set time limits as well

    Time limits matter just as much as spending limits. Decide the maximum number of hours you will play each day. Experts recommend avoiding more than two hours of online gaming per day.

  • 4
    Make limits easy to lower, hard to raise

    At g89, lowering your limits takes effect instantly. Increasing them, however, requires a 72-hour waiting period — a safeguard that protects you from impulsive overspending in the heat of the moment.

Self-exclusion feature

If you feel your gaming is getting out of control, use g89's self-exclusion feature to temporarily or permanently close your account for a set period of time.

  • Short-term break: From 1 day up to 4 weeks.
  • Long-Term Exclusion: From 6 months up to 5 years.
  • Permanent exclusion: You can permanently close your account at any time.

During self-exclusion, g89 ensures that no promotional messages or offers are sent to you. To reopen your account after the set period, you will need to contact our support team.

To activate self-exclusion, contact g89 support via live chat or email. Our team will process your request within 24 hours, and the entire process is kept completely confidential.

Protection for Minors

No one under 18 can open an account at g89. Age verification is mandatory during registration. If there are children or teenagers in your household, use parental control software on your devices and keep your g89 account password secure.

Tips to keep minors away from gaming:

  • Use a strong password on your device.
  • Always log out of gaming apps or browser sessions.
  • Avoid placing online bets in front of children.
  • Have an open and honest conversation with your family about responsible gaming.

Professional support services

If you or someone you know is struggling with a gaming addiction, professional help is essential. g89 is connected with various professional organizations that offer free counseling and support. Contact our support team and we will direct you to the right resources.

Remember — seeking help is not a sign of weakness. It shows responsibility toward yourself and your family. g89 is always here for you, not just when you play, but when you need support most.